How can we help?

FAQ

Shipping

When will my order ship?

Orders are processed and shipped within 1-2 business days. We strive to ship orders the same day when possible. Orders placed after 11:00 a.m. on Fridays will ship the following Monday

Do you offer free shipping?

Yes, we offer free standard shipping on orders of $200.00 or more.

How long will it take for my order to arrive?

Delivery times vary by shipping method:

  • Economy Shipping: 5 to 8 business days
  • Standard Shipping: 3 to 4 business days
  • Express Shipping: 1 to 2 business days
Can I track my order?

Yes, once your order is shipped, you’ll receive an email with tracking information, which you can use to check the estimated delivery date.

Do you ship internationally?

Yes. Shipping Rates are calculated at checkout, any additional taxes and duties upon arrival the customer is responsible for.

Returns

What is your return policy?

All merchandise returned can be exchanged or issued store credit. Returns and Exchanges must be made within 10 days of the in store purchase date. The original receipt is required for all returns and exchanges. Returned merchandise must be unworn, unwashed, undamaged with original tags attached.

Sale merchandise, fragrances, candles, swim, shoes and jewelry are final sale. 

Do you offer exchanges?

We apologize, but we are unable to process exchanges. If you require a different size, color, or item, please return the unwanted item(s) using our returns process and place a new order for the item(s) you wish to receive.

How do I submit a return request?

To initiate a return, log into your account on our website, select the items you wish to return, choose a reason, and submit your request. If approved, you'll receive a prepaid return label and instructions.

Is there a fee for return shipping?

Yes, there is a flat $10.00 fee for return shipping, which will be deducted from your store credit.

How long does it take to process my return?

After we receive your returned items, please allow 5-7 business days for us to process your return and issue store credit or refund.

Get in touch

Have questions about your order, or a general enquiry?